Terms & Conditions

1. Acceptance of Terms

By accessing or using MySmartLab's website, software, or any related services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

If you are using our services on behalf of an organisation (such as a pathology lab or diagnostic centre), you represent that you have the authority to bind that organisation to these terms.

2. Marketing & Communication Policy

By submitting your contact information through our website, enquiry forms, or any registration process, you agree to receive the following types of communication from MySmartLab:

• RCS (Rich Communication Services) messages
• SMS notifications and updates
• WhatsApp messages regarding our products and services
• Email communications including newsletters and promotional content

These communications may include promotional content, course updates, product offers, software updates, and other important information relevant to your use of MySmartLab. By providing your details, you authorise company representatives to call, SMS, email, or WhatsApp you about our products and offers. This consent overrides any registration under DNC/NDNC.

3. Opt-Out & Unsubscribe

You have the right to opt out of marketing communications at any time. You may do so through any of the following methods:

• Clicking the "Unsubscribe" link found at the bottom of any marketing email
• Replying "STOP" to any SMS or WhatsApp message you receive from us
• Contacting our support team directly via email or phone to request removal from our mailing list

Please note that opting out of marketing communications will not affect transactional messages related to your active account or subscription (e.g., billing notifications, service alerts).

4. Data Privacy & Security

We take your privacy seriously. MySmartLab is committed to protecting any personal information you share with us.

• We do not sell or rent your personal contact details to any third parties
• Data may be shared only with trusted service providers who assist in delivering our services, and only under strict confidentiality agreements
• All data is stored securely and used solely for relevant communications and service delivery
• Your data is protected using industry-standard AES-256 encryption and SSL/TLS protocols

All communications and data processing activities are based on your explicit consent and our legitimate interest in providing you with the best possible service. For full details, please review our Privacy Policy.

5. Use of Service

MySmartLab grants you a limited, non-exclusive, non-transferable licence to access and use our software platform for your internal lab management purposes, subject to these terms.

You agree not to:

• Copy, modify, or distribute any part of our software without prior written consent
• Use the platform for any unlawful or fraudulent purpose
• Attempt to gain unauthorised access to any part of our systems or infrastructure
• Resell, sublicense, or commercially exploit the platform without our written authorisation

6. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access or suspected security breach.

MySmartLab shall not be liable for any loss or damage arising from your failure to safeguard your login credentials.

7. Subscription & Billing

MySmartLab operates on a subscription basis. By subscribing to any paid plan, you agree to the pricing, billing cycle, and payment terms presented at the time of purchase.

• Free trial period is 15 days with no credit card required
• Paid subscriptions renew automatically at the end of each billing cycle unless cancelled
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
• No refunds are provided for partial months of service

8. Limitation of Liability

MySmartLab's platform is provided "as is" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, MySmartLab shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.

9. Changes to These Terms

MySmartLab reserves the right to update or modify these Terms and Conditions at any time. We will notify users of significant changes via email or a prominent notice on our website. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about your rights and obligations.

10. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please reach out to us:

We aim to respond to all enquiries within 1–2 business days.